Privacy policy

VetkinTape (a brand by THYSOL Group BV), located at Midzomerweg 8 in Enschede, respects the privacy of all users of its site and ensures that personal information provided to us is treated confidentially. We use your data to process orders as fast and easy as possible. For the other data and information, we will use this information only WITH your consent. THYSOL Group BV will not sell your personal information to third parties. We will only provide your data to third parties which are involved in the execution of your order and to third parties for the execution of services, if explicit permission is given.

THYSOL Group BV has no Data Protection Officer, but you can contact us for all privacy-related questions.

This privacy policy was last modified on 23-05-2018.

What is a personal data?

This is data that makes it possible to trace back to an identifiable living individual. For example: a name, home address or e-mail address. You can find more information about  personal data on the website of the European Commission.

In principal, you have no (legal) obligation to share your personal information with us. If you want to use our services or buy our products? Than we need to know the requested data. You are obliged to fill in part of this data, otherwise we will not be able to deliver our service/products properly.

We will process various data from you (explained at the bottom of this page). Which data this is, depends on the service that you use and what information you provide us with. We will only collect data that you enter yourself or that we receive via cookies.

Why do we process personal data?

The processing of these data is necessary to be able to ship your order, to register for a course or to fulfill our legal obligations.

Who is responsible for processing your data?

THYSOL Group BV is responsible for processing your data. THYSOL Group BV monitors how and which data gets processed, for what purposes and for how long. Our address is Midzomerweg 8 in Enschede. Customersupport is available at  +31-53-2068040 and info@thysol.com.

General statements

VetkinTape (a brand by THYSOL Group BV) has the following general statements when it comes to your personal data. We:

  • Respect the privacy of all visitors of our website and our (potential) relations and customers;
  • Will handle your personal data with care;
  • Will not sell your personal data to third parties;
  • Will only share your personal data with parties that deal with its services or when required by law;
  • Adheres to the applicable privacy legislation;
  • Do not put the data in public places.

Which personal data do we process and for which purposes?

This is information which makes it possible to trace back to an individual. For example a name, home address or e-mail address. On the website of the European Commission you can read more about what personal data are: https://ec.europa.eu/info/law/law-topic/data-protection/reform/what-personal-data_en

DataWhy do we need this data?What is the duration of this data?
NameAs VetkinTape (a brand by THYSOL Group BV) we want to get to know our customers. A name is of great importance and therefore we use it in our communication regarding the order.7 years - Due to legal obligations regarding the obligation to keep invoices.
AddressThe address is necessary to deliver the order to the correct address and for the mandatory information on invoices.7 years - Due to legal obligations regarding the obligation to keep invoices.
Postal codeThe postcode is necessary to deliver the order to the correct address and for the mandatory information on invoices.7 years - Due to legal obligations regarding the obligation to keep invoices.
CityThe place of residence is necessary to deliver the order at the right address and for the mandatory information on invoices.7 years - Due to legal obligations regarding the obligation to keep invoices.
PhonenumberWe use your telephone number to report any problems with an order or to ask if you are still satisfied with us.7 years - Due to legal obligations regarding the obligation to keep invoices.
PaymentdetailsTo pay for your order, you use a secure payment environment. We must be able to link a payment with iDEAL or a transfer to an order and therefore these data are stored in our administration. When you choose to pay with PayPal we receive the payment status and additionally your name and e-mail address of your PayPal account. We do not store this PayPal data ourselves, but are only visible within the online PayPal environment. Both iDEAL and the other payment methods (Visa / Mastercard, Giropay and Mister Cash / SOFORT) all go through our payment provider Pay.nl. Payment data are protected from the other payment methods in the Pay.nl environment and we do not process them ourselves. We only receive a notification whether a payment has been completed or failed / canceled.7 years - Due to legal obligations regarding the obligation to keep invoices.
E-mailaddressYou will receive an e-mail to keep you informed about your order, the invoice and the products you buy from us. If you personally consent to this, we can also send you interesting content, targeted offers or our newsletter. Would you like to unsubscribe to our newsletter? Unsubscribe is very easy via the link at the bottom of the e-mails or via the customer service.7 years - Due to legal obligations regarding the obligation to keep invoices.
InvoiceYou can view your own invoices in the account. Your invoices include your name, address, place of residence, invoice number, customer number and order number. This can not be adjusted afterwards.7 years - Due to legal obligations regarding the obligation to keep invoices.

This data is necessary to process the order.

Which data do we need? Name, address, postal code, city, phonenumber, e-mailaddress. (Check the following table for extensive explanation of why we need this data).

DataWhy do we need this data?What is the duration of this data?
Name
As VetkinTape (a brand by THYSOL Group BV) we want to get to know our customers. A name is of great importance and therefore we use it in our communication regarding the order.
Address
The address is necessary to deliver the order to the correct address.
Postal code
The postcode is necessary to deliver the order to the correct address.
City
The place of residence is necessary to deliver the order at the right address.
PhonenumberWe use your telephone number to report any problems with a shipment.
E-mailaddress
You will receive an e-mail to keep you informed about your shipment.

We need your data for processing your return.

Which data do we need? Name, address, postal code, city, phonenumber, e-mailaddress. (Check the following table for extensive explanation of why we need this data).

DataWhy do we need this data?
What is the duration of this data?
Ordernumber
In order to retrieve the relevant order information, we need an order number.
Name
We use your name in our communication about the return.
Address
The address is necessary to deliver the return to the correct address when necessary.
Postal code
The postcode is necessary to deliver the return, if necessary, to the correct address.
City
The place of residence is necessary to deliver the return, if necessary, to the right address.
Phonenumber
We use your telephone number to report any problems with the return.
E-mailaddress
You will receive an e-mail to keep you informed of your return.

It is optional to create an webshop account. When you choose to create an account on our website we will process data. If you have an account, you can view your order history or make your next purchase more efficient and convenient.

Which data do we need? Name, e-mail address, shipping address, billing address and telephone number (see the table below for an explanation of why we need this information).

DataWhy do we need this data?What is the duration of this data?
NameFor personalization reasons, we would like to know your name.
E-mailaddressTo register an account you need an e-mail address on our website.
ShippingaddressThe shipping address can be entered in your account, then it automatically will be pre-entered with your next order.
InvoiceaddressThe billing address can be entered in your account, then it automatically will be pre-entered with your next order.
PhonenumberThe telephone number can be entered in your account, then it automatically will be pre-entered with your next order.
PasswordTo log in to your account you will need a password. No one can see your password because it is encrypted within our website.
InvoiceYou can view your own invoices in the account. Your invoices include your name, address, place of residence, invoice number, customer number and order number. This can not be adjusted afterwards.
Ordernumbers
With the order numbers in your account we can retrieve what you have ordered. You may also need this number when you contact us.

To speed up certain registration processes, we use forms on our website.

Forms on pages that contain the following URL:

https://www.vetkintape.com/animal-kinesiology-courses/

Which data do we process?

Gender, name, address, postal code, telephone number and e-mail address.

If you contact us by contactform, we will process your contact details. We will use this information to contact you.

Form on the page: https://www.vetkintape.com/contact/

Which data do we process?
Name, telephone number and e-mail address (see the table below for an explanation of why we have this
data required).

DataWhy do we need this data?What is the duration of this data?
NameWe would like to use your name when speaking to you during the customersupport and contact.n.a.
E-mailaddressE-mail address is necessary to be able to contact.n.a.

For our customers we are always available via telephone, contact form or mail. If you contact us, we can store your contact details. We will use this information to contact you.

 Which data do we process?

Name, telephone number and e-mail address (see the table below for an explanation of why we need this information).

DataWhy do we need this data?What is the duration of this data?
NameWe would like to use your name when speaking to you during the customersupport and contact.-
BusinessnameWe would like to use your businessname when speaking to you during the customersupport and contact.-
Business phonenumberIf you prefer to contact us by telephone, we need your telephone number.-
PhonenumberIf you prefer to contact us by telephone, we need your telephone number.-
E-mailaddressE-mail address is necessary to be able to contact.The duration is contracted with our e-mailmarketingprovider or when you choose to recall your consent.

We are collecting reviews to show websitevisitors, how other people think about our service and products. For this reason we would also like to receive your opinion regarding our products and services.

Which data do we process?

Name and e-mail address (see the table below for an explanation of why we need this information).

Reviews on vetkintape.com

DataWhy do we need this data?What is the duration of this data?
NameYou can use your name, when you decide not to post the review anonymously. However, this is not mandatory.
E-mailaddress
To contact you when you are not satisfied with our service / products, because then we would like to turn you into a satisfied customer and ask for feedback.

You can sign up for our newsletter about offers, services and products. This can be done by leaving your e-mail address at our homepage or when creating your account. When you signed up, you will receive a confirmation email. After confirmation, your e-mail address will be added to our mailing list.

General and personal newsletters will keep you informed of the latest news. I.e. to specify the content of the personal newsletters we will check which products you have ordered earlier, which creates a more relevant personal newsletter for you. Unsubscribe from our newsletters is always possible. You can do this via the unsubscribe link at the bottom of each email newsletter or by our customer service.

Which data do we process?

Name, e-mail address (see the table below for an explanation of why we need this information).

DataWhy do we need this data?
What is the duration of this data?
NameFor personalization reasons, we would like to use your name in our mailing.Duration is within our contract with our e-mailmarketingprovider or when you choose to recall your consent.
E-mailaddress
To be able to send you e-mails, we will need your e-mail address.Duration is within our contract with our e-mailmarketingprovider or when you choose to recall your consent.

When you visit our shop, we process information about you, such as your IP address and the use of our services. We need this information to offer you a proper functioning of our shop. We will also use this data to maintain our shop, for example for troubleshooting and improving availability or ease of use.

To collect this data and to make the use of our websites and app more pleasant cookies and similar techniques are used, if you agree to this.

WebsiteWhy do we need this data?What is the duration of this data?
Client ID - GA
In order for Google Analytics to determine whether two different hits belong to the same user, a unique ID associated with that specific user must be sent with each hit.
2 years
IP-addressWill be anonymised, by stripping IPs we eliminate the collection of personal data.36 months
Device ID's - GA
Used to check whether a visitor is actually a real visitor and not a robot. In that way our advertising budget does not get eaten by robots.
Internetbrowser
To provide a proper functioning website for optimal shopping usage.
Languagesettings
General vistiordata is being monitored. We store this data without a personal identification. The main purpose of these data is to optimize our website.
WebpagesGeneral vistiordata is being monitored. We store this data without a personal identification. The main purpose of these data is to optimize our website.
Sessionlength
General vistiordata is being monitored. We store this data without a personal identification. The main purpose of these data is to optimize our website.
clickbehavior
General vistiordata is being monitored. We store this data without a personal identification. The main purpose of these data is to optimize our website.

Unfortunately, it might happen that people try to fraud. That is why -in specific situations- we have to use customer data to investigate, prevent or counter fraud. If necessary, we must also share this information with the government. If no suspicious situation occurs, this is obviously not necessary.

Which data do we process?

Name, address, postal code, images, telephone number and IP address (see the table below for an explanation of why we need this information).

DataWhy do we need this data?What is the duration of this data?
NameWe need your name if we encounter into suspicious activities
n.a.
Address
We need your address if we encounter into suspicious activitiesn.a.
Postal codeWe need your postal code if we encounter into suspicious activitiesn.a.
CityWe need your city if we encounter into suspicious activitiesn.a.
PhonenumberWe need your phonenumber if we encounter into suspicious activitiesn.a.
IP-address
We need your ip-address if we encounter into suspicious activitiesn.a.

Permission

According to the GDPR, legally valid consent must be freely given, unambiguous, informed and specific.

This means that we do not suppress someone to give permission. However, it is possible that not all functions on www.vetkintape.com work properly if you do not agree with the usage of cookies or that you can not buy/use our products and/or services if you do not agree with the general terms and conditions and the privacy policy.

You will have the opportunity to explicitly provide permission for all dataprocessing on www.vetkintape.com. I.e for storage and processing of personal data, for an order or course registration, or cookies usage.

You will be informed about the identity of our organization in this privacy policy, our terms & conditions and the contact page on our website. For more information about the various purposes of data processing, which specific personal data we process and how we process your personal data, you can read the tables specified in our privacy policy.

When you have provided us permission, in most cases you have the right to be forgotten and the right to access your data. You can always withdraw your consent at anytime via our customer service via phone or mail, with the exception of necessary legally obliged personal data. The withdrawal does not affect the lawfulness of the processing before your withdrawal.

You can submit a request for insight, correction, removal or portability of your personal data or objection on the processing of your personal data to info@thysol.com . Please name as subject: “Personal Details”.

When you have submitted a request, we can check if the request is made by you. For that reason, we can ask you to send a copy of your ID certificate with the request. Please take note of your privacy in this. In this copy, make your passport photo, MRZ (machine readable zone, the strip with numbers on the ID certificate), document number and Citizen Service Number (BSN) black. We will respond to your request as soon as possible.

Necessary for the execution of an agreement

We have the right to process your personal data if this is necessary for the execution of an agreement. In other words, before you can make a purchase or registration on our website, we need your information to fulfill the agreement. We will only ask the necessary data.

Necessary for fulfilling a legal obligation

For the tax authority purposes it is necessary to process and store some of your personal data. You can read more about the retention periods for personal data. In some cases (i.e. when placing an order) it might be necessary to transfer your personal data to government agencies.

Want to disable cookies? You can always adjust your settings or delete cookies by yourself. In our cookie statement we explain exactly how you arrange this. Good to know: if you turn off cookies, our shop may not function as well.
VetkinTape

VetkinTape